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These are the docs for 13.8, an old version of SpatialOS. The docs for this version are frozen: we do not correct, update or republish them. 14.2 is the newest →

Support

We provide free technical support to all users - see below for details.

We also offer additional paid tiers of support. For more details, get in touch.

Get free technical support

Our engineers provide free technical support via our forums and our Discord channels.

Which one you should use depends on the kind of problem you’re experiencing.

Forums

Post on the forums if you want to:

  • get help on complex questions that might involve providing error messages and logs
  • talk to our engineers and tech teams and get detailed help within three days
  • share feedback and suggestions about SpatialOS
  • become a part of an active and supportive community
  • stay up to date on the latest news and all SpatialOS software updates

Discord

Post on Discord if you want to:

  • get quick answers and light support from our engineers and tech teams
  • share feedback, thoughts and suggestions on SpatialOS
  • join in the conversation with fellow developers
  • become a part of an active and supportive community

Our service-level objectives (SLOs)

We will do our best to provide the following baseline support level to all SpatialOS users:

  • platform uptime of 99.9%
  • a response time of three working days to answer forum questions

Note that these SLOs are different from the service-level agreement (SLA) for users on the paid tier.

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